Thank you for your feedback During August, 124 patients shared their experience of our services. We are delighted that 119 patients (96%) rated their experience as “Good” or “Very Good”, with 91 patients rating us “Very Good.” We are very pleased to see such positive feedback from our patients. We also recognise that there are…
Friends & Family Test – July 2026 Thank you for your feedback During July, 98 patients shared their experience of our services. We are delighted that 92 patients (94%) rated their experience as “Good” or “Very Good”, with 74 patients rating us “Very Good.” Your feedback is extremely valuable to us. It helps us understand…
🏆 Pembroke Surgery Ranked Among the Top 3 GP Practices in Reading for Telephone Access Published: July 2026 We are delighted to share that Pembroke Surgery has been ranked among the Top 3 GP practices in Reading for telephone access in the NHS GP Patient Survey 2026. According to the national survey, 81% of our…
We would like to thank all of our patients who took the time to complete the NHS Friends and Family Test. Your feedback is invaluable and helps us understand what we are doing well and where we can continue to improve. During this reporting period, we received 134 responses. Patient Feedback Very Good: 108 responses…
Friends and Family Test – May 2026 We received feedback from 154 patients during May 2026. We are pleased that 94.2% of respondents rated their experience as Good or Very Good, with 79.9% selecting Very Good. We would like to thank all patients who took the time to provide feedback, which helps us continually improve…
Friends and Family Test (FFT) Results -April 2026 We are pleased to share our Friends and Family Test (FFT) results for April, based on 150 patient responses. The majority of patients rated their experience as “Very good” (74.0%), with a further 18.0% rating it as “Good.” This means over 92% of patients had a positive…
X-Ray appointments booking Dear patients, From 2 February 2026, you will be able to book and manage your own X-ray appointments online. If your GP requests an X-ray, they will provide you with a booking link. If you wish to book an appointment at West Berkshire Community Hospital, Royal Berkshire Hospital, Bracknell Healthspace, or Townlands…
We are pleased to share our Friends and Family Test (FFT) results for March, based on patient responses. The majority of patients rated their experience as “Very good” (79.7%), with a further 16.3% rating it as “Good.” This means over 96% of patients had a positive experience with our service. We value all feedback, including…
Further information is also available from NHS 111, UKHSA: https://www.gov.uk/government/publications/meningococcal-disease-guidance-on-public-health-management or the meningitis charities: www.meningitis.org and www.meningitisnow.org .
Outstanding Patient Feedback – February 2026 An impressive 91.6% of patients rated their experience as Good or Very Good in our February Friends & Family Test, based on 143 responses. We are proud of our team’s dedication to delivering high-quality, patient-centred care and remain committed to continuously improving our service.
Posted on 3rd March, 2026 Dear Patients, We are pleased to inform you that the earlier power failure has now been fully resolved and back to normal working hours Our phone lines and clinical systems are back up and running, and the surgery is operating as normal. We sincerely apologise for any inconvenience caused and…
Dear Patients, We are currently experiencing a power failure at the surgery. As a result, our phone lines and clinical systems may be temporarily unavailable. If you need urgent assistance, please contact Eldon Square Surgery on 0118 957 4891. We apologise for the inconvenience and appreciate your patience while this issue is being resolved. Thank…
Friends and Family Test (FFT)January 2026 Overall experience of our GP practiceTotal responses: 154 Percentage Results (NHS-friendly wording) Very good: 76.6% Good: 15.6% Neither good nor poor: 3.9% Poor: 1.9% Very poor: 1.9% Don’t know: 0% Overall positive experience: 92.2%
Pembroke Surgery is changing its online appointment booking and consultation system. From 15 January 2026, we’ll be moving from Rapid Health to GP Triage. 💡 Why the change? After reviewing how our current system works for both patients and staff, we found that GP Triage offers a more flexible, clinically led approach.Instead of only symptom-based…
Dear patients, Please see the Christmas and New Year 2025-26 Bank Holiday Pharmacy Opening Hours for Berkshire West. We would like to wish all our patients a Merry Christmas and a Happy New Year! Please click here to view the opening hours for Berkshire West Pharmacies during Christmas and New Years 25-26
New Appliance Management Service for BOB ICB patients for urology, stoma and trans anal irrigation products Dear patients, The Medicines Optimisation Team at Buckinghamshire Oxfordshire and Berkshire Integrated Board (BOB ICB) have commissioned a new service to oversee all aspects of patients’ stoma, urology, and trans anal irrigation product prescribing. This service has been set…
Dear patients, Please be aware that the Surgery will be closed for staff training on Tuesday 30th September 2025 from 13:00pm to 18:30pm. If you need any assistance urgently during this time, please telephone NHS 111 on 111, or for life threatening emergencies please telephone 999. Thank you.
Important Notice: Scam Messages Regarding Winter Fuel Payments We have been made aware of fraudulent text messages currently circulating, inviting recipients to apply for the revived Winter Fuel Payment. These messages are scams and should be ignored. The fraudulent messages may include a link to a website such as: gov.uk-dwpdaq.icu Please note that this is…
Friends and Family Test Results – September 2025
Dear patients, Please be aware that the Surgery will be closed for staff training on Tuesday 30th September 2025 from 13:00 to 18:30. If you need any assistance urgently during this time, please telephone NHS 111 on 111, or for life threatening emergencies please telephone 999. Thank you.
Overall, how was your experience of our service? Very good – 87 Good – 13 Neither good nor poor – 6 Poor – 2 Very poor – 4 Don’t know – 0 Total responses: 112
Overall, how was your experience of our service? Very good – 105 Good – 26 Neither good nor poor – 1 Poor – 4 Very poor – 1 Don’t know – 0 Total responses: 137
Dear patients, Please be aware that the Surgery will be closed for staff training on Wednesday 25th June 2025 from 13:00hrs to 18:30hrs. If you need any assistance urgently during this time, please telephone NHS 111 on 111, or for life threatening emergencies please telephone 999. Thank you.
Dr Gerard D’Cruz will be stepping back from frontline responsibilities as the Clinical Lead for Pembroke Surgery at the end of June 2025 which marks 40 yrs in this role. Mr Samuel Kingsley a highly experienced Advanced Practitioner now heads up an expanded Team which includes not only GPs but a Clinical Pharmacist, an advanced…
