Pembroke Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Pembroke

Pembroke is currently closed.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

Eldon Square

Eldon Square is currently closed.

Monday	Closed
Tuesday	Closed
Wednesday	Closed
Thursday	Closed
Friday	Closed
Saturday	Closed
Sunday	Closed

Please note on Friday evening the surgery entrance is locked at 18.00, although our phone lines continue to be available until 18.30

Branch Site – Eldon Square
During Holiday periods sessions at the Branch site of 9 Eldon Sq may be affected. For the latest up to date information please contact our reception team on 0118 9352121.

Extended Hours
We also offer weekly late evening & early morning appts together with a Saturday morning session twice a month. Please contact reception for further information
Modern communication links between our two sites ensure all relevant patient information is available to clinicians at either site enabling you to choose where you would prefer to be seen.

When We Are Closed
Pembroke Surgery is open from 08:00 to 18:30 Monday to Friday. If you genuinely require urgent medical attention outside of these times please call the surgery number and follow the instructions given by our answer-phone.

NHS 111
111 is the number to use for Out of Hours Services. All patients should call this number for non-urgent medical advice if the enquiry cannot wait until the surgery re-opens. Patients should note that all calls to 111 are free from landlines and mobiles.

The NHS 111 service will direct all calling patients to the appropriate usual Out of Hours Services provided for West Berkshire Practices currently, if medical attention is required during our closing hours.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Pembroke Surgery