NEWS ALERT update 19/04/2016
NHS Mail currently has national problems and we have experienced intermittent access for the majority of staff over the last 48 hours. Please be aware that patient e-mails may therefore experience delays in receiving a response. E-mail should never be sent relating to urgent medical requests, please always telephone the surgery instead.
Extended Hours Access...
Good News our access application has been successful and from 1st October we will be working closely with another local practice to offer enhanced access to Primary Care Services. For the latest appointment information please speak to our receptionists. Bookable appointments will be available Thursday evenings and early Friday mornings as previously, with the addition of increased Saturday morning Access.
SMS text Reminder changes September 2015
- We will no longer send automatic conformations when you book any appointment with us.
- You will get one reminder 24 hours before your appointment is due if you book within 7 days of the appointment date.
- When booking appointments over 7 days in advance you will get a reminder 3 days before and another reminder 24 hours before your appointment is due.
- NEW you can now easily cancel your appointment by following the instructions sent in your reminder text, promptly by return response. (03/03/2016 currently unavailable see Newsflash above)
- For further information, particularly about cancelling appointments using SMS Text when this is close to your appointment date/time, please see our SMS text page under the header "Appointments" on the tool bar above.
Patient On Line Access to Medical Record
To Register for access to your record please see the section in Clinics & Services (Blue Tool bar above) called "Online Services 2015". To access your medical records please click on the dedicated icon at the bottom of the page for accessing your medical records.
The Friends and Family Test
Have your say to improve your care. We would like your feedback on the care or treatment we give you any time you visit ot talk to one of our surgery team. It doesn't take long. The quickest way to complete a Friends and Family test is by clicking on the Friend and Family Survey in the right hand column of this home page. Alternatively you can complete a survey on our touch screens at any time or when booking in for your appointment when visiting us in the practice. We would like to thank all our patients for their participation, your valuable feedback helps us shape and develop our services based on our patient needs. Feedback from your comments is available in the section "Have your say" Survey Report in the right hand column of this home page.
Televideo consultation Problems at Pembroke Surgery
Unfortunately unanticipated technical issues mean that the Televideo service is currently unavailable until these are resolved. We will let patients know as soon as the service is live again for televideo consultations.
Tele-video consultation registration form
Sharing Healthcare Information
Have you recently received a flyer through your door about this? To find out more about how this affects you please go to the section "sharing Healthcare Information" in the right hand column of this page.
Need non urgent medical attention when we are closed? Call NHS 111.
Berkshire West Practices went live with NHS 111 on the 15th May 2013. After this date all Out of Hours services will ONLY be contactable by calling 111. The "telephone answer messages and contact details" when we are closed have been altered accordingly.
Who are we?
We are a very busy medium sized practice that has looked after patients and their families in this locality for two generations. We offer a comprehensive range of services and are at the forefront of using modern technology to help us do even more for our patients.
As an NHS provider, we work under a locally agreed contract with NHS Berkshire based at 57-59 Bath Rd, Reading. Telephone 0118 950 3094. We are always happy to receive feedback/suggestions - mark them FAO the practice manager. From 1st April 2013, South Reading CCG, and three other local CCG Groups took over the commissioning of NHS services from Berkshire West Primary Care Trust. For further information about South Reading CCG and its fellow member practices visit www.southreadingccg.nhs.uk
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Don't speak English as a first language?
Select your chosen dialect in the right hand column by clicking on the national flag icons, under the "minor illness" heading. For further help and information please select the dedicated "non-English speakers" page, under our "New Patients" section, available at the top of this home page.
Pembroke Surgery is a member of "South Reading Consortia".
Want to find out more? Please see the section "Patient Voice" (under "Join Us" in the left hand column) for more information on what the Consortia does, and how you can get involved.
Online Services for Repeat Prescribing
Please note our online Prescription service is ONLY available via the front page "order your repeat prescription securely online" icon and not via the "Request an appointment with a Doctor or Nurse" or "access your medical record" icons on the home page. This is because our Online appointments and online access to medical notes services are currently provided by "Vision online Services". Our repeat Prescription service is hosted by our website supplier.
(Site updated 22/04/2016)