Extended Hours Access...is expanding in June 2017
We are delighted to report that as a member of the "South Reading Alliance" Pembroke Surgery is a participating practice in a local IT System Pilot with two other local practices, Kennet Surgery based at 30 Cholmeley Road and Westwood Road Surgery based in Tilehurst, Reading to offer enhanced access appointments across our joint populations. The new IT System will enable our staff to book "out of hours" primary care appointments across the three venues. All participating clinicians (GPs, Prescribing Nurses and Pharmacists and Practice Nurses) will be able to access (with the individual patient's consent) their clinical record and update it in real time. Currently shared appointments are largely for the extended access period, in time it is hoped the special interests of clinicians within the 3 participating practices can be exploited to the benefit of all patients. E.g. In-house Ultra sound currently only available to our own patients would be made available to patients at the other surgeries. For the latest appointment information as the service rolls out please speak to our receptionists. Bookable appointments will be available Thursday evenings and early Friday mornings as previously, with the addition of increased Saturday morning Access.
Practices within the South Reading Alliance are actively involved in driving forward the GP 5 year forward view with neighbouring practices of the Central Cluster, actively involved our practices in two pilots locally to embrace the principles of this NHS England Scheme to develop Primary Care Services moving forwards.
"Meet the Pharmacists"
We have listened to your comments and questions recently about the developing roles of our new Prescribing Pharmacists, who are covering regular clinical sessions for us and some other local Reading Practices. For the full story in our latest Newsletter please see the full article and interviews in the quick links section "Latest News" on this page.
patient quotation passed to the Practice Manager on 3rd May 2017. "Mr Rafiq and Mr Rashid have been excellent. The Appointments with both Mr Rashid and Mr Rafiq are changing my life for the better!"
GP 5 Year Forward view - the development of GP Physician Associates and Clinical Pharmacists
Dr Gerard D'Cruz would like to extend his sincere thanks to all our patients who have been willing to allow GP Physician and Clinical Pharmacist Trainees to sit in on our surgery sessions with GPs and Prescribing Pharmacists and Nurse Practitioners. The practice is leading in Central Reading for providing student placements (working with Reading University) within a Primary Care setting which is proving to be an invaluable experience for the students(as commented by them) and is only possible due to the co-operation of our patients.
What is a GP Physician Associate?
The Department of Health's Competence and Curriculum Framework for physician associates defines the physician associate as:
"...a new health professional who, while not a doctor, works to the medical model, with the attitudes, skills and knowledge base to deliver holistic care and treatment with the general practice team under defined levels of supervision."
Physician associates can supplement and complement GPs and nursing staff. Under supervision of a doctor, they can see a range of patients whose cases vary in complexity. As with any practitioner, the amount of supervision they need depends on their level of knowledge, skills and experience.
Studies from General Practice in both England and Scotland have shown physician associates to be safe, effective and liked by patients.
Local Parking changes outside both our Practice Sites (Erleigh Road and Eldon Square) from 23rd January 2017
Please note that new parking arrangements are being organised in adjacent roads close to both our Surgery sites now. Pay and display meters will be erected shortly and new parking bays will be available for both permit holders and those paying at local meters.
If you are using the road to park when visiting us please look out for the new signage and pay meters to avoid parking charges.
SMS text Reminder changes September 2015
- We will no longer send automatic conformations when you book any appointment with us.
- You will get one reminder 24 hours before your appointment is due if you book within 7 days of the appointment date.
- When booking appointments over 7 days in advance you will get a reminder 3 days before and another reminder 24 hours before your appointment is due.
- NEW you can now easily cancel your appointment by following the instructions sent in your reminder text, promptly by return response. (03/03/2016 currently unavailable see Newsflash above)
- For further information, particularly about cancelling appointments using SMS Text when this is close to your appointment date/time, please see our SMS text page under the header "Appointments" on the tool bar above.
Patient On Line Access to Medical Record
To Register for access to your record please see the section in Clinics & Services (Blue Tool bar above) called "Online Services". To access your medical records please click on the dedicated icon at the bottom of the page for accessing your medical records.
The Friends and Family Test
Have your say to improve your care. We would like your feedback on the care or treatment we give you any time you visit ot talk to one of our surgery team. It doesn't take long. The quickest way to complete a Friends and Family test is by clicking on the Friend and Family Survey in the right hand column of this home page. Alternatively you can complete a survey on our touch screens at any time or when booking in for your appointment when visiting us in the practice. We would like to thank all our patients for their participation, your valuable feedback helps us shape and develop our services based on our patient needs. Feedback from your comments is available in the section "Have your say" Survey Report in the right hand column of this home page.
Televideo consultation Problems at Pembroke Surgery
Unfortunately unanticipated technical issues mean that the Televideo service is currently unavailable until these are resolved. We will let patients know as soon as the service is live again for televideo consultations.
Tele-video consultation registration form
Sharing Healthcare Information
Have you recently received a flyer through your door about this? To find out more about how this affects you please go to the section "sharing Healthcare Information" in the right hand column of this page.
Need non urgent medical attention when we are closed? Call NHS 111.
Berkshire West Practices went live with NHS 111 on the 15th May 2013. After this date all Out of Hours services will ONLY be contactable by calling 111. The "telephone answer messages and contact details" when we are closed have been altered accordingly.
Who are we?
We are a very busy medium sized practice that has looked after patients and their families in this locality for two generations. We offer a comprehensive range of services and are at the forefront of using modern technology to help us do even more for our patients.
As an NHS provider, we work under a locally agreed contract with NHS Berkshire based at 57-59 Bath Rd, Reading. Telephone 0118 950 3094. We are always happy to receive feedback/suggestions - mark them FAO the practice manager. From 1st April 2013, South Reading CCG, and three other local CCG Groups took over the commissioning of NHS services from Berkshire West Primary Care Trust. For further information about South Reading CCG and its fellow member practices visit www.southreadingccg.nhs.uk
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Don't speak English as a first language?
Select your chosen dialect in the right hand column by clicking on the translate icon, in the quick links in the right hand column of this page. For further help and information please select the dedicated "non-English speakers" page, under our "New Patients" section, available at the top of this home page.
Pembroke Surgery is a member of "South Reading Consortia".
Want to find out more? Please see the section "Patient Voice" (under "Join Us" in the left hand column) for more information on what the Consortia does, and how you can get involved.
Online Services for Repeat Prescribing
Please note our online Prescription service is ONLY available via the front page "order your repeat prescription securely online" icon and not via the "Request an appointment with a Doctor or Nurse" or "access your medical record" icons on the home page. This is because our Online appointments and online access to medical notes services are currently provided by "Vision online Services". Our repeat Prescription service is hosted by our website supplier.
(Site updated 12/05/2017)