This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

IMPORTANT NEWS ALERT - CRAVEN ROAD PROJECT-WE NEED YOUR HELP

Our patients may be aware since the publication of an article in the Reading Chronicle last week, that the hospital has changed its mind with regard to selling the site at 17 Craven Road, which this surgery with other local surgeries had very much hoped could be used to see the development of a new purpose built Primary Medical Care Centre, a major strategic objective for our clinical Commissioning Group to secure better GP services for local Reading patients.

NHS England is working with the GPS and CCG to try and persuade the hospital to reverse its decision. Local patient groups and Reading Borough Councillors also consider this a very wrong decision by the hospital, which over the previous three years had whole heartedly supported the project.

The withdrawal comes days after planning consent had been secured.

There is a lot of media interest, as in excess of £100,000 of public money has already been invested in this project.

We would ask patients to write to the CEO of the Royal Berkshire Foundation Trust requesting this decision be reversed.  

If you have any queries, please do not hesitate to raise them by e-mail: gerarddcruz@nhs.net

Thank you for your support in what is a vital cause to secure sustainable GP services in your area.

Race for Life on July 17th 2016

As a tribute to our Surgery Secretary who sadly passed away in January 2016, our team covered two special fund raising events for Cancer UK during 2016. We are delighted to announce that in total both events have raised £2,905.07 for Cancer UK. A team of our staff competed in "Race for Life" on Sunday 17th July at Prospect Park. We would like to thank all those staff and patients who donated to this cause.

Didn't they all do well !!! Staff and Patients participate in Race for Life. Whilst encouraging support with the aid of his Grandchildren, Dr Gerard failed miserably to capture on film the three fleetest of foot. A worthwhile event with many pledging to go again next year !!

The Summer Fete held on the 18th June 2016, went really well. Thanks to all our patients who supported us with donations and attended this event. Funds raised for Cancer UK were £918.07. A special thanks to everyone who helped organise the event, supported us with their attendance or donated prizes for our raffle we were overwhelmed by the support. A particular special thanks goes to our staff member Julie Rogers who suggested both fundraising ideas, and has worked tirelessly to make it happen with the support of our local Church St Luke's and our staff at Pembroke Surgery. Thanks to all those who donated prizes and the Fire Brigade for attending to demonstrate their equipment.

Fire Engine

Extended Hours Access...

Good News our access application has been successful and from 1st October we will be working closely with another local practice to offer enhanced access to Primary Care Services. For the latest appointment information please speak to our receptionists. Bookable appointments will be available Thursday evenings and early Friday mornings as previously, with the addition of increased Saturday morning Access. 

SMS text Reminder changes September 2015

  • We will no longer send automatic conformations when you book any appointment with us.
  • You will get one reminder 24 hours before your appointment is due if you book within 7 days of the appointment date.
  • When booking appointments over 7 days in advance you will get a reminder 3 days before and another reminder 24 hours before your appointment is due.
  • NEW you can now easily cancel your appointment by following the instructions sent in your reminder text, promptly by return response. (03/03/2016 currently unavailable see Newsflash above)
  • For further information, particularly about cancelling appointments using SMS Text when this is close to your appointment date/time, please see our SMS text page under the header "Appointments" on the tool bar above.   

Patient On Line Access to Medical Record

To Register for access to your record please see the section in Clinics & Services (Blue Tool bar above) called "Online Services 2015". To access your medical records please click on the dedicated icon at the bottom of the page for accessing your medical records.

The Friends and Family Test

Have your say to improve your care. We would like your feedback on the care or treatment we give you any time you visit ot talk to one of our surgery team. It doesn't take long. The quickest way to complete a Friends and Family test is by clicking on the Friend and Family Survey in the right hand column of this home page. Alternatively you can complete a survey on our touch screens at any time or when booking in for your appointment when visiting us in the practice. We would like to thank all our patients for their participation, your valuable feedback helps us shape and develop our services based on our patient needs. Feedback from your comments is available in the section "Have your say" Survey Report in the right hand column of this home page.

Televideo consultation Problems at Pembroke Surgery

Unfortunately unanticipated technical issues mean that the Televideo service is currently unavailable until these are resolved. We will let patients know as soon as the service is live again for televideo consultations.

Tele-video consultation registration form

    

 

Sharing Healthcare Information

Have you recently received a flyer through your door about this? To find out more about how this affects you please go to the section "sharing Healthcare Information" in the right hand column of this page. 

Need non urgent medical attention when we are closed? Call NHS 111. 

Berkshire West Practices went live with NHS 111 on the 15th May 2013. After this date all Out of Hours services will ONLY be contactable by calling 111. The "telephone answer messages and contact details" when we are closed have been altered accordingly.

Who are we?

We are a very busy medium sized practice that has looked after patients and their families in this locality for two generations. We offer a comprehensive range of services and are at the forefront of using modern technology to help us do even more for our patients.

As an NHS provider, we work under a locally agreed contract with NHS Berkshire based at 57-59 Bath Rd, Reading. Telephone 0118 950 3094. We are always happy to receive feedback/suggestions - mark them FAO the practice manager. From 1st April 2013, South Reading CCG, and three other local CCG Groups took over the commissioning of NHS services from Berkshire West Primary Care Trust. For further information about South Reading CCG and its fellow member practices visit www.southreadingccg.nhs.uk

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Don't speak English as a first language?

Select your chosen dialect in the right hand column by clicking on the national flag icons, under the "minor illness" heading.  For further help and information please select the dedicated "non-English speakers" page, under our "New Patients" section, available at the top of this home page.

Pembroke Surgery is a member of "South Reading Consortia".

Want to find out more? Please see the section "Patient Voice" (under "Join Us" in the left hand column) for more information on what the Consortia does, and how you can get involved.

Online Services for Repeat Prescribing

Please note our online Prescription service is ONLY available via the front page "order your repeat prescription securely online" icon and not via the "Request an appointment with a Doctor or Nurse" or "access your medical record" icons on the home page. This is because our Online appointments and online access to medical notes services are currently provided by "Vision online Services". Our repeat Prescription service is hosted by our website supplier.

(Site updated 16/08/2016)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website