Pembroke Surgery is changing its online appointment booking and consultation system.
From 15 January 2026, we’ll be moving from Rapid Health to GP Triage.
💡 Why the change?
After reviewing how our current system works for both patients and staff, we found that GP Triage offers a more flexible, clinically led approach.Instead of only symptom-based questionnaires, it allows you to explain your concerns in your own words, helping our clinical team respond more efficiently and personally.
⚙️ A system designed for our practice
We’ve tailored GP Triage to suit how our practice works, including:
- ✅ Online booking for blood tests, physiotherapy, childhood immunisations, cervical smears, and medication reviews
- ✅ Clear signposting to other services (such as sexual health and vision care) so you can get the right help more quickly
This should reduce delays, streamline requests, and improve your overall experience.
🌐 How you’ll access it
There’s no change to how you access online consultations through our website.You’ll use the same buttons as usual — from 15 January 2026, they’ll simply link to GP Triage instead.
📞 Other options still available
Telephone appointments and other traditional routes will remain available for anyone who cannot use online services.
Thank you for your continued support 💙
Please see the following link with some brief guided videos on the GP Triage system.
Video Link: https://www.youtube.com/watch?v=RlfpB47Xwx8
