We aim to complete all repeat prescriptions within two working days following the request being received.
To prevent an error, repeat prescription requests must be made in writing/fax/online via Patient Services or this website and normally only be for medication that we have already prescribed for you on an ongoing basis. Should there be any doubt about your request, you will be asked to see a clinician.
Where you would like us to post the prescription to you, please supply a SAE.
Although we endeavour to always keep the main site open during our hours of operation, there may be times when both surgeries will be closed over the lunchtime period because of necessary staff training. Please bear this in mind when arranging to collect your prescription.
Please note when we are closed, any repeat prescription requests can be posted through our staff entrance door letter box, which is sited on the Alexandra Road side of our building.
Repeat Requests for Holiday periods
Should you require additional supplies of medication to your usual repeat amounts (i.e., to cover a planned holiday away) please make sure this is made clear in your request to us. Please be aware the surgery has a policy on total quantities it can issue for holiday cover and these are enforced on the basis of Patient Safety and Best Practice Prescribing Guidelines.
Is a Repeat Medication Review Due?
Please be aware that when your last item has been issued on any repeat medication request you will need to make your next medication request two weeks BEFORE your medication is due to run out. This is because you may need to attend the surgery for a medication review with a clinician or require further monitoring tests prior to the issue of further repeats.
Please be aware that ongoing monitoring tests are a “best practice” safety essential that all our prescribers must comply with when issuing their patients medications on any repeat basis. Your medication dosage may also need periodic adjusting and this is why we would ask our patients to comply with this request.
Remember that some prescription requests do take the Surgery Team longer to process
Patients do sometimes ask for repeats of items they have previously only had as an acute prescription. Please be aware our 48-hour turnaround time applies to standard repeat medications where a review is not required. These requests and outstanding review requests must be reviewed by a clinician and will therefore take the team longer to process. We always aim to complete these within a 72-hour window.
Difficulties obtaining your medication?
Please always try at least two pharmacies to obtain your prescribed medication (one of which should be an independent Pharmacy e.g. Newdays at Coley Park or Oxford Road Pharmacy (270-274 Oxford Rd) before contacting the surgery to request an alternative.
Hospital Medication Requests
Please note that hospital pharmacies are now issuing urgent medication to visiting patients (needed to be started within 48 hours) ONLY.
If you are given a notification of new medication to start by a hospital department, this is for NON-URGENT medication that should be issued by the GP Practice within 10 working days. We suggest that the patient brings in this request as soon as possible and we will endeavour to issue it as quickly as we can. However, should there be any query on the request raised by a surgery clinician, we would need to liaise with the hospital department concerned before we can safely issue the medication.