Pembroke Surgery is changing its online appointment booking and consultation system. From 15 January 2026, we’ll be moving from Rapid Health to GP Triage. 💡 Why the change? After reviewing how our current system works for both patients and staff, we found that GP Triage offers a more flexible, clinically led approach.Instead of only symptom-based…
Dear patients, Please see the Christmas and New Year 2025-26 Bank Holiday Pharmacy Opening Hours for Berkshire West. We would like to wish all our patients a Merry Christmas and a Happy New Year! Please click here to view the opening hours for Berkshire West Pharmacies during Christmas and New Years 25-26
New Appliance Management Service for BOB ICB patients for urology, stoma and trans anal irrigation products Dear patients, The Medicines Optimisation Team at Buckinghamshire Oxfordshire and Berkshire Integrated Board (BOB ICB) have commissioned a new service to oversee all aspects of patients’ stoma, urology, and trans anal irrigation product prescribing. This service has been set…
Dear patients, Please be aware that the Surgery will be closed for staff training on Tuesday 30th September 2025 from 13:00pm to 18:30pm. If you need any assistance urgently during this time, please telephone NHS 111 on 111, or for life threatening emergencies please telephone 999. Thank you.
Important Notice: Scam Messages Regarding Winter Fuel Payments We have been made aware of fraudulent text messages currently circulating, inviting recipients to apply for the revived Winter Fuel Payment. These messages are scams and should be ignored. The fraudulent messages may include a link to a website such as: gov.uk-dwpdaq.icu Please note that this is…
Friends and Family Test Results – September 2025
Dear patients, Please be aware that the Surgery will be closed for staff training on Tuesday 30th September 2025 from 13:00 to 18:30. If you need any assistance urgently during this time, please telephone NHS 111 on 111, or for life threatening emergencies please telephone 999. Thank you.
Overall, how was your experience of our service? Very good – 87 Good – 13 Neither good nor poor – 6 Poor – 2 Very poor – 4 Don’t know – 0 Total responses: 112
Overall, how was your experience of our service? Very good – 105 Good – 26 Neither good nor poor – 1 Poor – 4 Very poor – 1 Don’t know – 0 Total responses: 137
Dear patients, Please be aware that the Surgery will be closed for staff training on Wednesday 25th June 2025 from 13:00hrs to 18:30hrs. If you need any assistance urgently during this time, please telephone NHS 111 on 111, or for life threatening emergencies please telephone 999. Thank you.
Dr Gerard D’Cruz will be stepping back from frontline responsibilities as the Clinical Lead for Pembroke Surgery at the end of June 2025 which marks 40 yrs in this role. Mr Samuel Kingsley a highly experienced Advanced Practitioner now heads up an expanded Team which includes not only GPs but a Clinical Pharmacist, an advanced…
Overall, how was your experience of our service? Very good – 108 Good – 22 Neither good nor poor – 2 Poor – 2 Very poor – 5 Don’t know – 0 Total responses: 139
Overall, how was your experience of our service? Very good – 118 Good – 31 Neither good nor poor – 7 Poor – 3 Very poor – 4 Don’t know – 2 Total responses: 165